Information we collect

When you visit the site or place an order, we may collect:

• Contact details — name, email, phone, shipping and billing address.
• Order details — items purchased, order amounts, and timestamps.
• Payment details — handled directly by our payment processor; we do not store full card numbers on our servers.
• Device & usage data — IP address, browser type, pages visited, and referrer, collected through standard server logs and analytics.
• Customer support correspondence — messages you send us by email or through the contact form.

How we use information

• Process and ship orders, send order confirmations and shipping updates.
• Provide customer support, including warranty and return requests.
• Improve the website, products, and customer experience.
• Send occasional product updates and promotions — only if you opt in. You can unsubscribe at any time.
• Detect and prevent fraud, abuse, and other unlawful activity.
• Comply with applicable legal obligations.

Sharing with service providers

We share the minimum necessary information with vendors that help us run the business, including: our payment processor, shipping carriers (UPS, USPS, FedEx), our email service provider, our analytics provider, and our hosting provider. Each is bound by contractual obligations to handle data only on our behalf. We do not sell personal information to third parties.

Cookies & analytics

We use a small number of cookies to keep your cart populated between visits, remember your preferences, and measure aggregate website traffic. You can disable cookies in your browser settings; some features (such as the cart) may not work without them.

Data retention

We retain order and customer records for as long as needed to fulfill orders, honor warranties, and meet tax, accounting, and legal obligations — typically up to 7 years after your most recent purchase, unless a longer period is required by law.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to certain uses of it. To exercise these rights, email hello@aeroessense.com from the address associated with your order. We respond to verified requests within 30 days.

Children

Aero Essence does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including TLS encryption in transit and access controls in our systems. No system is perfectly secure, but we work hard to keep your data safe.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected in the “Last updated” date at the top of this page, and significant changes will be announced via email or on the site.

Contact

Questions about this policy or your data? Email hello@aeroessense.com or visit our contact page.